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Jordon E. - Sales Support: Thank you for contacting sales consultation chat for dedicated servers. All Live Chat sessions are logged and may be monitored for security and quality assurance purposes. This is Jordan, how can I help you meet your needs?
Customer: I was looking at some of your packages and was not sure how it works cause I have no experience on dedicated servers.
Jordon E. - Sales Support: We do offer assisted services for a fee. That covers setup, monitoring, and patching on the server.
Customer: But that is for everything i just need help to set it up and it says nothing about a fee for initial setup
Customer: Not sure how to set it up? Our exclusive Server Concierge will help get your server up and running fast! Just choose the plan that's right for you, customize your bandwidth, control panel (Parallels® Plesk Panel, Cpanel® or Parallels® Small Business Panel) and backup options and leave the rest to
Jordon E. - Sales Support: We do provide getting started guides for the server and we offer a server concierge chat which helps you with these getting started steps.
Customer: It says nothing about guides though it says they will help set it up
Customer: leave the rest to us.
Jordon E. - Sales Support: They do help with setup, but you will still be in charge of the management
Customer: does nto say we have guides
Customer: Right
Customer: Well i am asking because my friend went through you guys and he did nto know what to do and you guys did little to help him set it up kept handing him guides, I do not want the same thing to happen to me
Jordon E. - Sales Support: Yeah they can help with the initial setup, but the information provided is pretty much the same available in the help center articles: http://help.godaddy.com/topic/84/article/1122?locale=en
Customer: Ok I amconfused really
Jordon E. - Sales Support: It this initial setup is confusing, you may want to set this up with assisted services. This will cover any future confusion as well.
Customer: So they will setup the cpanel and everything
Customer: I mean that is what it says
Customer: Why do I have to pay
Customer: it says ont he page they will do it if I do not know how
Jordon E. - Sales Support: Cpanel will be installed if you set it up as an addon. The getting started guide explains how to access cpanel and set up your admin settings.
Customer: for new purchase and 30 days of free support
Jordon E. - Sales Support: If you review the information in the getting started with cpanel guide, that will show you the scope of support for our server concierge.
Customer: Ok this is all I needed, I am a previous customer and just wanted proof of the garbage that goes on. Unclear and misleading information so that customers buy. this will be on my blog and I have no fear telling you who I am Justin Ray, a disabled vet that got screwed by godaddy. I will copy and paste this whole conversation to my blog http://mutesoldiers.blogspot.com/
Jordon E. - Sales Support: Our scope of support is clearly listed in our setup guides.
Jordon E. - Sales Support: Do you have any other questions or concerns I can assist you with today?
Customer: No it is not clearly listed
Customer: Not sure how to set it up? Our exclusive Server Concierge will help get your server up and running fast! Just choose the plan that's right for you, customize your bandwidth, control panel (Parallels® Plesk Panel, Cpanel® or Parallels® Small Business Panel) and backup options and leave the rest to us. Call (480) 463-8856 to get started now.
Customer: is misleading
pretty funny eh?
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